Effective August 16, 2026. This policy applies to purchases made through crowdlume.com.
An unpaid or expired invoice does not create a paid order and no service begins. A customer may request cancellation while payment is confirmed but fulfillment has not started. If approved, the payment is returned through the original payment method, less any non-recoverable network charges where applicable.
We review duplicate payments, confirmed incorrect amounts, a technical publication failure, an eligible order we cannot fulfill, and the unfulfilled portion of an order that cannot be completed. Eligibility is based on payment evidence, order state, delivered progress, target accessibility, and compliance with the service requirements.
Completed and verified work is not automatically refundable. A refund may be declined when the purchased action was delivered, the target was deleted or made private after fulfillment started, the submitted URL was incorrect, the customer lacked authorization, or the order violated the acceptable-use policy.
Email support@crowdlume.com from the account email and include the Crowdlume order ID, payment reference, and a concise description. Never send a wallet seed phrase or private key. Approved refunds are recorded in the order payment state.