Updated September 8, 2026. These terms govern Crowdlume accounts and purchases. Read them together with the Privacy Policy, Refund Policy and Acceptable Use Policy before placing an order.
Crowdlume is operated by Yang Ding, an individual based in Beijing, China. Contact: support@crowdlume.com. You must be at least 18, able to enter a contract and legally permitted to use the service in your location. Keep account information accurate and secure the email or other account used to sign in.
The service listing and confirmed order specify the digital action, quantity or package, delivery method and USD price. Some services are quantity-based automated delivery; others involve defined participant tasks or private research. You must own or have permission to submit the target and must keep it accessible. Do not send passwords or private keys. A purchase does not promise virality, retention, algorithmic reach, sales, ranking, monetization or behavior beyond the stated action. Third-party platform rules still apply; buying a service does not establish permission from those platforms.
Crowdlume uses prepaid account balance for service orders. Crypto funding currently has a $2 minimum and is credited after payment confirmation. If fiat payment through Waffo Pancake is offered at checkout, the displayed payment method, currency, total and payment-provider terms apply to that transaction. Mentioning a method here does not mean it is available for every customer. You authorize the specific payment you confirm; there are no subscription renewals or automatic top-ups. Any charges or taxes payable through our checkout must be shown before confirmation; your bank, wallet or network may charge separately. Pending, expired, refunded or disputed funding is not spendable balance.
An order uses the amount displayed for that order from your available balance. Balance is an account credit for Crowdlume services, not a bank deposit or investment, does not earn interest and is not transferable between users. We do not currently impose a routine balance-expiry date. This does not remove refund rights required by law. Contact support about an incorrect charge or unused balance before closing an account.
Start and completion times are estimates unless expressly stated otherwise. Orders may be reviewed, paused, rejected or cancelled for payment issues, inaccessible targets, unavailable services or policy concerns. Completion is recorded using the applicable delivery evidence or verified status. Do not use the site for unlawful conduct, unauthorized access, harassment, fraud or infringement. The Acceptable Use Policy gives further conditions. No term requires us to fulfill a prohibited request.
The Refund Policy explains review of duplicate or incorrect payments, eligible orders that have not started, services we cannot fulfill and an undelivered portion that cannot be completed. Completed and verified work is not automatically refundable; your mandatory legal rights remain. Request a review from the account email at support@crowdlume.com with the order ID, payment reference and reason. Approved refunds are handled through the applicable payment process; we do not guarantee the processing time of banks or payment providers.
You retain rights in material you submit and give us only the permission needed to process and fulfill your request. Do not submit content you are not entitled to use. We may restrict access where reasonably necessary for security, fraud or policy enforcement. You may request account closure through support. Closing or suspending an account does not automatically forfeit a refund legally due, extinguish an outstanding order review or remove record-retention duties.
To the extent permitted by law, we are not responsible for indirect loss, changes made by third-party platforms, or results outside the purchased service. Nothing excludes liability or consumer remedies that cannot lawfully be excluded. Please contact support first so we can investigate a dispute. Applicable mandatory consumer law and your right to contact a competent authority or court remain unaffected; these terms do not impose mandatory arbitration.
The Privacy Policy explains personal-data handling, payment processing, retention and privacy requests. Changes will be published with an updated date and material changes notified where required. A later change does not retroactively change the agreed price or scope of an existing order. If a provision cannot be enforced, the remaining provisions continue to apply to the extent lawful. English and Chinese versions are available; mandatory consumer rights prevail over any translation discrepancy.